Services

Services we provide the full support, internet based Tour Operators as well as FIT, Group specialists on the following domains:

Accommodation:

Selection of accommodation of all categories (from low-budget-self-catering units to exclusive De Luxe hotels, as well as villas and special type accommodation) at most competitive conditions. One of the greatest Hotel providers in Albania, Kosovo and Macedonia(contracting thousands of rooms all over the destinations of our network).

In the contracts between VASDREAM and our customers the following are the basic features:

• Competitive prices

• Over 200,000 hotels worldwide

• From budget to luxury accommodations

• From hotels to resorts and From room only to Ultra All Inclusive

Contracting / Product

• Long experience and Know-How in this field.

• Tailor made solutions to cover any kind of operation (charter chains, FIT packages, special groups, conferences, island hopping…).

• Privileged children’s policy.

• Secured room availability during high season without any risk for our partners.

• Promotional rooms with special conditions for certain arrivals that additional support is required.

• Seasonality that meets the needs of the origin market of the tour operator. Substantial “Added Value” included in the contracted rate.

• Benefitting from the major traffic and volume of clients, strong negotiation power and high performances in purchasing beds at the best rates, even lower than the international groups.

• Strong Early Booking discounts and benefits, aiming to stimulate sales before the season`s start.

Reservations:

Our Reservation Dept. consists of a skilled team, having knowledge of the product and the needs of every Tour Operator. The latest version of our reservation software, ABS (Automatic Booking System), allows our software to “handshake” with any reservation software our partners are using. 24 hours a day, all year round individual bookings can be made online through our B2B and B2C system. Personal approach; every Tour-Operator has a specific reference person within the Reservation team and the Reservation Call Centre is available 24/7 to reply to any queries or special requests.

Last Minute Customer Support:

• Weekly special offers in accommodations of all classes.

• Being in contact with our charter operating partners and having up to date information about the available seats, we produce specific offers assisting them to fulfill committed charter seats.

• Providing partner tour operators with extra allocation & shorter release, according to their specific needs in order to increase both sales and competitiveness in their markets.

TRASFERS:

We are in position to cover the transfers of individual clients, as well as many internet portals, providing shuttle transfers to dynamic packaging tour – operators. Our fleet which is used for airport transfers and excursions, as well as group handling consists of luxury owned and leased busses as well as mini-busses and limos driven by experienced and in tourism educated drivers. They are all in compliance with the latest EU quality and safety standards, equipped by the latest audio visual equipment and have unlimited insurance cover for all passengers.

Groups & Incentives:

Within our company, there is an incorporated independent Department, specialized in the organization of leisure groups and MICE. Our team consists of multilingual and dynamic professionals, having an extensive experience and knowledge of all aspects of tourism.They are dedicated to cater any requirement with the most flexibility for any custom designed package regardless the size of the group (from small special interest groups to extended congresses) in order to meet any group specification and budget restriction

Car rental/ Fly & drive:

In cooperation with reliable local and international car rental organizations, we offer most competitive rates for car rental (pre – booked as well as locally reserved). Special “fly & drive” packages are set up, including car rental and accommodation in selected locations all over the world.

Excursions:

A full excursion program set - up in all major languages, consisting of excursions for all interests, adjusted to the features of every market. Excursions are guided by skilled and experienced guides and aim to cover every aspect of interest in each region. Apart from the “classical” excursions based on history and natural beauty of the country. VASDREAM offers its clients the opportunity to discover the samples of the ethnic and tradition inheritance of BALKAN, through completely tailor made products.